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Going beyond traditional PBX features like dial tone, extension dialing, directories, and call transfer, ShoreTel took advantage of the power of Computer Telephony Integration (CTI) to create a richer, more intuitive communications experience for customers. Using open architecture and APIs, ShoreTel became a leader in "UC" (unified communications) by integrating our IP PBX with popular applications like Microsoft Outlook to create desktop call control, quick dialing, visual voicemail, automatic conference scheduling, and phone meeting invitation wizards. UC now means that ShoreTel customers can communicate how they want, when they want, and from wherever they are, simply and easily. With ShoreTel Communicator is an intuitive communication and collaboration tool for managing real-time communications on their computer or mobile phone, moving seamlessly between voice, video, and IM as needed. ShoreTel is the provider of brilliantly simple Unified Communications (UC) solutions based on its award-winning IP business phone system. With our Unified Communications solution, enterprises trade complexity for plug-and-play simplicity in integrated voice, video, data, and mobile communication.